New Bill Pay

enhanced bill pay header

Launched May 5, 2016

Enhancements Now Live in Bill Pay
Bill Pay got even easier with upgrades applied on May 5, 2016.
 

The new system now includes these features:

  • Full integration within online banking
  • Full mobile functionality for your phone or tablet
  • Ability to configure email alerts
  • Real-time access to checking account balance
  • Reminders if balance isn’t sufficient to pay bills
  • A more intuitive, user-friendly experience

The new and improved Bill Pay service went live on May 5. We apologize for any service interruption you may have encountered. Thank you for your cooperation and we hope that you will enjoy the new features. The following FAQ section will provide further details on upgrades and changes to our Bill Pay service going forward.

Frequently Asked Questions – New Bill Pay

Yes. There are 5 important things to do as soon as soon as possible.
1.Check your pending payments to make sure they loaded correctly and none are missing

2.Verify due dates as they will be different now. Bills may have to be sent earlier than they did before

3.Check to see that all your payees loaded correctly and reenter any that didn't make it


SPECIAL NOTE: A few large payees of note didn't transfer over to the new system due to having an agreement with the previous bill pay processor. For these payees you will need to reenter billing information:

  1. American Electric Power
  2. AT&T (SBC, Local and Long Distance, Mobility, U-Verse)
  3. Comcast
  4. State Farm
  5. Vectren
  6. Verizon Wireless
  7. Various Department Store or bank cards
  8. (JCPenny, Carson's, Citibank, GECapital, etc.)
4.Verify recurring payment schedule to ensure all scheduled payments transferred and to adjust for new due dates as noted above

5. Check for and enroll in ebills in the list of payees
With any system upgrade, we know that a few questions may arise. After reviewing your account, if you have questions, please contact a Member Services Representative at 765-644-3623. They will be happy to assist you.

A high percentage of payee information to will automatically convert to our new bill pay system. In the event that we are not provided with a biller address, you might be required to add the payee to the new bill pay system. If you notice a payee missing after Thursday May 5th, follow these 3 simple steps to add them back:
  1. Find your most recent bill
  2. Enter the payee name
  3. Enter your bill information in each box and hit “Add Payee”
SPECIAL NOTE: A few large payees did NOT transfer over to the new system due to having an agreement with the previous bill pay processor. For the payees listed below you will need to reenter billing information:
  1. American Electric Power
  2. AT&T (SBC, Local and Long Distance, Mobility, U-Verse)
  3. Comcast
  4. State Farm
  5. Vectren
  6. Verizon Wireless
  7. Various Department Store or bank cards
  8. (JCPenny, Carson's, Citibank, GECapital, etc.)
Want to record your biller information before the enhancement? We have created a payee data collection form which will allow you to record your payee information. If you are interested, you can use our collection form to record your current billers, click here for the payee collection form To record a list of your billers, you must login to the current bill pay system BEFORE Monday, May 2nd. Follow these simple steps to obtain your Payee Information or view this step by step video here. You can also view a step by step document here:
  1. Login to your Bill Pay Account
  2. View Your Payment Center
  3. Click on the Icon next to the Bill you wish to obtain information from
  4. Click Details
  5. Click Show to view full account number and further Payee details.
  6. Validate that you are not a robot.
  7. Document all necessary details listed on the Payee Info Collection From.
And you’re done!
Yes. During the upgrade window, your payments are still expected to process as normal through the end of day Friday, May 6th. **To avoid scheduling duplicate payments, be sure to document your payments scheduled through the above date (Friday, May 6th) as they will not display within the new system on Thursday May 5th, however they will still be paid.
Although we are anticipating that your recurring payments will convert, we recommend taking a moment on Thursday May 5th to confirm they have loaded correctly.
OPTION 1
Your current payment history will not be in our new upgraded system, so if for any reason you would like to have your payment history you must download or print off this information prior to Monday, May 2nd.
To download your bill pay data, please follow these steps:
  1. Login to your bill pay account
  2. Select the ‘ACTIVITY’ tab
  3. You can download your completed payment history to a comma-separated values (CSV) file.


OPTION 2
We anticipate roughly 6 months’ worth of bill pay history to carry over to the new system. Your most recently bill pay history will not be available. If you need your most recent payment information, we recommend you download or print off the past months history prior to Monday, May 2nd after which time it will not be available. To download your bill pay data, please follow these steps:
  1. Login to your bill pay account
  2. Select the ‘ACTIVITY’ tab
  3. You can download your completed payment history to a comma-separated values (CSV) file


OPTION 3
We anticipate roughly 6 months of payment history will be found in our new, upgraded system.  As a result it is not necessary to print out your payment history. If you would prefer to download or print off your history, you can follow the steps listed below:
  1. Login to your bill pay account
  2. Select the ‘ACTIVITY’ tab
  3. You can download your completed payment history to a comma-separated values (CSV) file.
With the current bill pay system, your payment could be sent as a member draft check,corporate check, or an electronic payment. The new system will no longer send a corporate check from your account.

ANOTHER IMPORTANT CHANGE! You will no longer select the ‘deliver by’ date when scheduling payments. The new system will ask you what day you want to ‘send’ your payment.

Here is an example of the difference:
    Current Method: You would schedule a payment to be delivered by 08/12/16. The bill pay system will then send your payment prior to the payment date so that your payment would arrive by that date.

    New Method: You will pick the day that you want your payment to be processed. You will notice that we will display the estimated delivery date for your convenience. If your payment is due by 08/12/16, you would need to login before your due date and schedule your payment.

    Electronic Payment: You would need to send on or before 08/11/16.

    Check Payment: You would need to send on or before 08/03/16.
Your electronic bill will not carry over to the new system. If your payee is currently sending your bill to bill pay, you will be automatically un-enrolled when we turn off bill pay. To switch to paper bills prior to the system enhancement, you would need to login to your current bill pay account and un-enroll from the electronic copy. This should be done at your earliest convenience so you can work with your biller to determine your new billing preference. If you do not request an un-enrollment prior to the enhancement, we will be notifying your biller to no longer send your bill electronically to bill pay. You should contact your biller to confirm how your bills will be delivered moving forward. When the new bill pay service is available on Thursday May 5th, we encourage you to enroll in the eBill service to re-establish electronic statements.
The payment inquiry tool will no longer be available within bill pay. If you have a question about your bill, you can contact our member service department by giving us a call or stopping by your local branch.
We have two ways of communication with our enhanced system.

EMAIL NOTIFICATION:
You will receive an email notification from our bill pay system. The communication will be sent by noreply@payveris.com. We encourage you to add this email address to your address book to ensure that it is correctly delivered to your inbox.

ONLINE BANKING NOTIFICATION:
It’sMe247 will display the same communication within the bill pay message center.
The Account-to-Account (A2A) feature will no longer be available with the enhancement. If you have added an external account for these transfers, the information will not be carried over to our new system. We are excited to announce that we will be offering a Person-to-Person (P2P) program. You will have the convenience of sending money to anyone located in the United States by sending a secure text message or email.
The Person-to-Person program allows you to electronically send money to any individual located in the United States. You will not be asked to enter their account number and routing number. Instead – you will be asked to specify how you wish to send the payment. You will be able to send either a secure text message or email communication. With your transfer, you will enter a password that should be provided to the recipient. They will be sent a secure website that walks them through the steps of collecting the money you sent.
If you currently do not use It’s Me 247 Bill pay you will not be affected by this upgrade. If you have been thinking about enrolling in It’s Me 247 Bill pay we recommend waiting until after Thursday May 5th to enroll so you can enjoy our upgraded system.